NORDSNITT / APP SUPPORT
Renovo — Support & Privacy
Need help with Renovo? Contact Nordsnitt for questions, technical support or feedback.
Contact support
Email mail@nordsnitt.se and include “Renovo” in the subject line.
Report a problem
To help us understand the issue, please include your device model, iOS version, app version, what you expected to happen and what happened instead. Describe the steps that lead to the problem. If useful, attach a screenshot with private information removed.
Please do not send passwords, payment card details or other sensitive information.
Before you contact us
Check the App Store for an available update, close and reopen the app, and restart your device if needed. Do not delete the app as a troubleshooting step without first making sure your data is backed up.
Feedback and accessibility
Suggestions and accessibility reports are welcome. Tell us which part of the app you are using and what would make it work better for you.
Privacy Policy — Renovo for iPhone
Last updated: 30 September 2026.
Information you choose to store
Renovo helps you organise projects, tasks, purchases and costs. It stores the project names, dates, budgets, quantities, supplier information, notes, links, receipts and images that you enter or import. This information is used to display your project journal, calculate totals and generate reports and backups.
Local storage and optional iCloud sync
Your journal is stored locally on your device. The iPhone app does not require a Nordsnitt or ChatGPT account. If you enable iCloud sync, the journal, including its images, is transferred to your private Apple CloudKit database to synchronise your devices. This requires your Apple iCloud account. It is not automatically connected to data in the earlier Renovo web beta. You can turn sync off in the app; doing so does not itself delete existing local or iCloud data.
Photos, camera, exports and external links
The app accesses images or files you select and can use the camera when you choose to take a picture and grant permission. You can manage permissions in iOS Settings. Backup export, sharing and printing happen when you request them. The destination you select receives the exported content. External links open separately and are subject to the destination’s privacy practices.
Data sharing and tracking
The current iPhone app does not include advertising, advertising tracking or a third-party analytics SDK. Your project journal is not sent to a Nordsnitt server. Apple processes optional iCloud storage under its Privacy Policy. Device backups and Apple diagnostics may also depend on your Apple settings. We do not sell your project information.
Retention and deletion
Project information remains in the journal until you delete it. Archiving a project keeps it; it is not deletion. When sync is enabled, sync your changes to update the iCloud copy. Exported backup files remain wherever you saved or shared them and must be deleted separately. The app may preserve local recovery copies after sync conflicts; these do not have automatic expiry and are removed with the app’s local data when you delete the app, rather than offload it. Deleting the app does not remove separately stored iCloud data, device backups or exported files. Manage those copies through the relevant Apple storage settings or file destination.
Nordsnitt is responsible for this app and handles support and privacy enquiries at mail@nordsnitt.se. This policy describes the iPhone app. It does not describe a separately hosted web beta.
Support correspondence
If you email us, we receive your email address, message and any attachments you choose to send. We use these to respond to your request and investigate reported problems. Email is processed by our email service provider. Please avoid sending sensitive information. Support correspondence is retained for as long as needed to handle the request and any related follow-up or legal obligations. You can ask us to delete correspondence by emailing the address above.
Your choices and privacy requests
You can edit or delete the records you control in the app and choose whether to use optional features. For personal information held in support correspondence, contact us to request access, correction or deletion, or to raise a privacy concern. Where applicable, you may also contact your data protection authority. We cannot remotely erase files stored solely on your device or in your private iCloud storage.
Changes to this policy
This policy will be updated when the app’s data handling changes. The date above identifies the latest revision.